Desktop Support Specialist

Gerne erwarte ich Ihre Bewerbung auf info@signer-beratungen.ch. Für Ihre Fragen stehe ich gerne zur Verfügung (Tel. 043 299 56 56).

My client is a start-up company in the online-business industry with offices in Zug and Vaduz. On their behalf I am looking for an experienced and short-term available

Desktop Support Specialist

In close cooperation with an existent IT-company you will actively support the build-up of new offices in Zug and Vaduz. In this challenging role you will enhance the productivity of the users by empowering them through making IT resources available and accessible. In addition you will be the first point of contact and assist all employees in making the best use of technology in their different roles.

Responsibilities

  • Provide computer systems troubleshooting and support to corporate user base of users across multiple offices: Windows, Mac and Linux
  • Provide timely and consistent support, acknowledging and recording all issues and requests
  • Handle network and desktop setup for New Employees/Visitors and office moves
  • Installation and setup of servers/network devices like switches, routers, firewalls, etc... with remote guidance
  • Handle Telephony / video conferencing services (Desk, soft phones and mobile) issues for current and new users
  • Remote manage users equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies
  • Manage hardware inventory and purchasing requests
  • Manage printers queues systems
  • Create documentation for corporate policies and processes
  • Share knowledge of company corporate tools with the users to ease their day to day work
  • Support backup and restore policy of users’ equipment
  • Optimize and automate repetitive tasks
  • Work on project roll-outs and report their progress

 

Requirements

  • Minimum 2 – 3 years of experience in a Desktop support/ Technical Support role
  • Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, VPN, Routing, Switching and Firewalls
  • Exceptional troubleshooting skills on desktops, laptops, mobile devices, printers, fax machines, scanners, copiers and audio/visual equipment (Cisco /WebEx)
  • Proven experience administering: Microsoft Windows 10, Microsoft Office 2016-2019 and MacOS
  • Strong skills managing Active Directory (Users, contacts, permissions, policies, groups...)
  • Experience with management systems SCCM/MDT and/or MDM (XenMobile, Airwatch, MobileIron)
  • Experience with Dell/Lenovo/HP/Apple hardware
  • Ability to work well under pressure
  • High level soft-skills to manage requests from VIP/Execs
  • A strong sense of responsibility and initiative and an ability to complete tasks accurately
  • Ability to work in a team environment and independently
  • Expected to be familiar with all corporate processes and policies
  • Excellent verbal and written communication skills with high interpersonal skills and customer orientation
  • Willingness for regular travel activities between Zug and Vaduz

If you are interested to learn more about this unique opportunity and to become part of a dynamic and future oriented company you should not hesitate to submit your application by mail. 

Zurück

Seite drucken